This quarter marks a milestone for Infoline: we are now part of Omantel Group. For our clients, the change is deliberately quiet — the same teams, the same SLAs, the same escalation paths — while the platform underneath them grows.
What the Group brings is infrastructure: national reach, a deeper technology portfolio, and investment capacity for the next generation of CX tooling. What stays is the operating discipline our clients buy us for.
For the market, it signals something we have argued for two decades: customer operations is not a commodity back office. It is a strategic function that deserves investment, measurement and a seat at the table.
We will be publishing more about what this unlocks — new capabilities, new partnerships, and a bigger stage for Omani talent. Watch this space, or talk to us directly.
Tell us what needs to improve. We will start from the operation, not from a product
