Part of Omantel Group, based at Knowledge Oasis Muscat.
Since 2004, Infoline has built its role as a trusted operations partner in Oman. Today, we combine local understanding, operational expertise and technology to help organisations deliver with greater confidence and measurable performance.
Our story is no longer only about outsourced capacity. It is about taking accountability for outcomes, service level, quality, workforce performance, customer feedback and the operating model behind them.
We work with government and enterprise organisations across customer operations, CX transformation, quality, training, business intelligence, workforce management, technology services and HR outsourcing.
- We operate, not only advise
- We measure performance against agreed numbers
- We connect people, data, and tech in one model.
- We build Omani capability and careers
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- Employees across business verticals
- 1,400+
- Clients across six sectors
- 68
- Customer transactions processed annually
- 6M
- Agents across accounts
- 400+
- Seats at Knowledge Oasis Muscat, with extensibility
- 250
- Live service languages: Arabic, English, Urdu and Bengali
- 4
Infoline operates under an ISO 9001:2015 certified quality management system and has COPC-certified personnel embedded across operations. COPC applies to certified personnel, not as a company-wide certification.
For organisations that expect better service and stronger performance
Our mission: we bring together people, process, technology and data to run and improve customer and business operations, building local capability while delivering outcomes organisations can see and measure.
Infoline's people model is built around developing capability locally, from entry-level customer operations through supervisory, quality, training, workforce and management roles.
- Omanisation
- 80%+
- Omani middle management
- 100%
- Omanis promoted in 2024
- 45
A Board and executive team who set the direction and keep delivery close to clients, people and the market.
Khalifa Al Abri
Chairman
Salim Al Hinai
Board Member
Hamad Al Rawahi
Board Member
Saif Al Amri
Board Member
Bassim Al Kindi
Board Member
Yousuf Al Harthy
Chief Executive Officer
Adil Al Maskari
Finance Director
Kamal Al Balushi
Operations Director
Nabil Al Lawati
VP, Business Development
Dr. Mohammed El Badri
Chief Strategist, CEO Office
A full introduction to Infoline and its operating capability, available in Arabic and English.
Want to know how we can support your organisation?
Start with your current operation and the outcome you need.