Newsroom

Articles, events and company news

Operational perspectives from the teams running customer experience in Oman, plus where to meet us and what has changed at Infoline.

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Articles17 Sep 2026

A score that had not moved in quarters, up seven points in six months

Moving a utilities contact centre from 68% to 94% took forecasting, scheduling and quality discipline in a specific order. The sequence matters more than any single tool.

All updates

Articles17 Sep 2026

A score that had not moved in quarters, up seven points in six months

Moving a utilities contact centre from 68% to 94% took forecasting, scheduling and quality discipline in a specific order. The sequence matters more than any single tool.

Articles2 Aug 2026

Where a chatbot stops paying for itself in Arabic-first service

Deflection is easy to celebrate and easy to over-count. Here is where the return curve flattens, and what to measure instead.

Events10 Jun 2026

Outsourcing inside government procurement rules: the practical route

A field note from this year's procurement forum: what tender committees actually ask about CX outsourcing, and how to answer.

News21 May 2026

Infoline joins Omantel Group: what it means for our customers

The next chapter for Oman's customer-operations partner — more scale, more technology, same accountability.

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