For Clients
Work with a trusted operations partner
Part of Omantel group
Customer operations built and managed in Oman.
CX operations, quality, training, workforce management, BI and technology — trusted, managed and delivered from Oman.
22yrs
Operating in Oman since 2003
68
Clients across six sectors
400+
Agents ready to help you
6M+
Customer transactions a year
1,400+
Seats across delivery centres
Trust built on proof
Trusted by Oman's ministries, authorities and national institutions
Contracted service relationships, grouped by sector. Public authorities carry the largest share of our delivered volume.
Why Infoline
Built on trust.Proven under pressure.
One accountable operating partner, close to your customers, with the scale and governance to hold a service level under real demand.
- 01. Trusted in Oman, close to your customers and operating environment
- 02. One accountable model across people, process, technology and performance
- 03. Operational scale that can flex with demand
- 04. Human expertise strengthened by analytics, automation and AI
What we do
Everything your operation needs.
Eight capabilities. One accountable partner. From frontline operations to the technology behind them.
CX / Industries
If you think in sectors, start here instead.
Each sector page names the operations we already run there, the regulatory constraints we work inside, and the client results we can put in front of an evaluation committee.
What changes with Infoline
Less operating burden. More visibility. Clearer accountability.
Four things an operations owner notices in the first quarter.
Without Infoline
- Multiple teams to coordinate
- Reactive staffing and capacity
- Fragmented reporting
- Your team manages day-to-day operations
With Infoline
- One accountable operating partner
- Demand-led workforce planning
- Shared performance visibility
- Infoline manages the agreed operating scope
Business Impact
- Clearer ownership and faster decisions
- Better readiness for peaks and growth
- Faster, more confident decisions
- More focus on customers and business priorities
Trust built on proof
Established in 2004. Part of Omantel Group
Contracted service relationships, grouped by sector. Public authorities carry the largest share of our delivered volume.
National Centre for Statistics & Information
Oman Post
Ministry of Health
ASYAD
Public Authority for Electricity & Water
Telecommunications Regulatory Authority
Ministry of ManpowerMinistry of HealthPublic Authority for Electricity & WaterNational Centre for Statistics & InformationMinistry of ManpowerASYADTelecommunications Regulatory AuthorityOman PostSolutions
Three ways we take work off your operation
Pick the problem closest to yours. Each pillar groups the services that solve it, with the proof that we have solved it before.
For Vendors
Introduce your capability and become a vendor
For Partners
Build something together with a trusted operations partner
Partners
Each sector page names the operations we already run there, the regulatory constraints we work inside, and the client results we can put in front of an evaluation committee.
